Privacy Notice – Direct Care – Emergencies

There are occasions when intervention is necessary in order to save or protect a patient’s life or to prevent them from serious immediate harm, for instance during a collapse or diabetic coma or serious injury or accident. In many of these circumstances the patient may be unconscious or too ill to communicate. In these circumstances we have an overriding duty to try to protect and treat the patient. If necessary we will share your information and possibly sensitive confidential information with other emergency healthcare services, the police or fire brigade, so that you can receive the best treatment.

The law acknowledges this and provides supporting legal justifications. Individuals have the right to make pre-determined decisions about the type and extend of care they will receive should they fall ill in the future, these are known as “Advance Directives”. If lodged in your records these will normally be honoured despite the observations in the first paragraph.

Data Controller Contact Details

  • Lead: Dr Sasha Honnor
  • Deputy: Dr Juliet Graham

Data Protection Officer Contact Details

The Surrey Heartlands CCGs DPO support service for GP practices.

AJ Spinks Ltd will provide the DPO support.

Service for GP practices and this will include:

The Surrey Heartlands Primary Care DPO Service is available
Monday-Friday, 09:00 – 17:00 (excluding bank holidays) and can be
contacted via:

Purpose Of The Processing

Doctors have a professional responsibility to share data in emergencies to protect their patients or other persons. Often in emergency situations the patient is unable to provide consent.

Lawful Basis For Processing

This is a Direct Care purpose. There is a specific legal justification;

  • Article 6(1)(d) “processing is necessary to protect the vital interests of the data subject or of another natural person”
  • Article 9(2)(c) “processing is necessary to protect the vital interests of the data subject or of another natural person where the data subject is physically or legally incapable of giving consent”
  • Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of Hillview Medical Centre Privacy Notice – Direct Care – Emergencies health or social care or treatment or the management of health or social care systems and services…”

We will also recognise your rights established under UK case law collectively known as the “Common Law Duty of Confidentiality”.

Recipient Or Categories Of Recipients Of The Processed Data

The data will be shared with Healthcare professionals and other workers in emergency and out of hours services and at local hospitals, diagnostic and treatment centres. (if preferred list actual named services).

Rights To Object

You have the right to object to some or all of the information being shared with the recipients. Contact the Data Controller or the practice. You also have the right to have an “Advance Directive” placed in your records and brought to the attention of relevant healthcare workers or staff.

Right To Access And Correct

You have the right to access the data that is being shared and have any inaccuracies corrected. There is no right to have accurate medical records deleted except when ordered by a court of Law. If we share or process your data in an emergency when you have not been able to consent, we will notify you at the earliest opportunity.

Retention Period

The data will be retained in line with the law and national guidance.

Right to Complain

You have the right to complain to the Information Commissioner’s Office, you can call their helpline on 0303 123 1113 (local rate) or 01625 545 745.